Refund policy

At Everbound, we work with handcrafted and personalized products, made to order and designed specifically for each customer.

Personalized products

In accordance with current regulations, the right of withdrawal does not apply to personalized products or items made according to the customer’s specifications, as established in Article 103.c of the General Law for the Protection of Consumers and Users.

This includes, but is not limited to:

Personalized covers (leather color, number and color of eyelets, elastic colors, engraved initials, charms, etc.).

For this reason, returns of personalized products are not accepted, except in the case of a manufacturing defect.

Defective products

If the product has any manufacturing defect or has been damaged during shipping, the customer must contact Everbound within a maximum of 48 hours from receipt of the order by emailing hello.everbound@gmail.com and attaching photographs and/or videos of the product.

Once the case has been assessed, Everbound will proceed, as appropriate, with the repair, replacement or refund of the product, covering any costs arising from the return.

Non-personalized products

In the case of non-personalized products (for example, standard inserts or non-customized accessories), the customer has 14 calendar days from receipt of the order to exercise their right of withdrawal.

The product must be returned: